Case Study

Delivering a Five Star Service programme British Council and the Egyptian Tourism Federation

People1st International

Summary
With a growing visitor economy, adding value to your offering through excellent service focussing on high spend visitors brings benefits to businesses and employees. Making the right impression and delivering customer expectations is vital at this level.

Region
Egypt
Skills Solution
Five Star Service Programme

With the growing expansion of shopping and leisure centres in key cities, Red Sea resorts and the Sinai provides further opportunities for visitor spend and new job opportunities. The Egyptian Tourism Federation in partnership with the British Council want to transform Egypt’s welcome.

The Federation recognises the potential that providing five star service will bring to both the hospitality and retail sectors, this has driven a need to develop a training model that can deliver this in a sustainable way.

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