Case Study

Creating bespoke volunteer customer service programmes for iconic international events

People1st International

Summary
A great welcome is essential to ensure that customers remember these iconic events as both professionally organised and friendly, this will provide a lasting legacy for venues and host nations.

Region
Ukraine
Skills Solution
Bespoke volunteer training programmes

The Eurovision Song Contest, hosted by Kyiv in Ukraine in 2017, attracts over 60,000 visitors and millions tuning in worldwide. The event is an amazing opportunity for a country to demonstrate its welcome. It must deliver excellent customer service to meet the expectations of a world stage.

Large scale events can only be delivered with large numbers of well trained and managed volunteers. Embedding a high level of cultural and customer awareness and giving our volunteers the skills to create a great welcome to all that attend and participate is at the core of our Ambassador programme.

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