Challenge

The programme was to be delivered at the prestigious Royal Oman Police Academy in Nizwa, Oman, to participants with a broad range of English language proficiency. Traditionally, programmes of this nature would require interpretation from English into Arabic, increasing both cost and resource requirements.

The challenge was to create an engaging, learner-centred leadership development programme that remained accessible to participants with varying language abilities while maintaining a highly interactive and practical learning experience.

Solution

Working closely with senior stakeholders, Sterling designed a bespoke leadership and workforce development programme focused on the key capabilities required by first-line managers.

The programme was initially delivered as a five-day course before being expanded to seven days in response to organisational needs and positive participant feedback.

Rather than relying on traditional lecture-based delivery, Sterling adapted its learner-centred methodology to accommodate participants with English language abilities ranging from A1 to C1. This innovative approach removed the need for interpreters while retaining high levels of engagement and participation.

The programme focused on helping participants to:

• Understand the relationship between leadership and management.
• Translate organisational vision and values into meaningful team objectives.
• Communicate effectively with colleagues, senior leaders and team members.
• Manage employee performance and encourage accountability.
• Improve planning, prioritisation and resource management.