Case Study

People1st International Volunteer Ambassador programme

People1st International

Summary
Creating bespoke training programmes through private sector partnerships, delivering customer service training for hundreds of volunteers at major international events.

Europe
Education, Customer Service

The Skills Show is delivered by WorldSkills UK and is a major international skills and careers exhibition held annually, showcasing the new generation and attracting more than 80,000 visitors. Practical hands-on experience inspires young people to explore a wide range of careers and motivates them to find out about the world of work.

The Skills Show is staffed mainly by volunteers, for many this will be their first experience at volunteering. Creating a great ‘customer experience’ is at the heart of the Skills Show and creating Ambassadors who provide a great welcome is crucial for the reputation of the event.

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